Completion Certificates

Every attendee receives a completion certificate within 3 business days of the session ending.

When and How They Arrive

Certificates are emailed to each attendee within 3 business days of session completion. They come from play@gophishing.ca — ask attendees to check spam if they don't see the email.

Certificates go to the address provided at booking. If attendees use a different email than expected, send the correct addresses to play@gophishing.ca before the session.

What's on the Certificate

  • Attendee's full name
  • Session date and location (or "Virtual")
  • Program: GoPhish™ Cybersecurity Awareness Training — Level 1
  • Issued by WILDCARD
  • Unique certificate ID

Certificates and CAPG

Completion certificates serve as attendance verification for your CAPG final claim. WILDCARD also provides a separate attendance record listing all attendees — you can use either or both when submitting your claim.

CAPG: After the Session →

Missing Certificate

If an attendee didn't receive their certificate:

  • Check spam and junk folders first
  • Email play@gophishing.ca with the attendee's name and session date
  • We'll resend within one business day

Name correction? If a certificate was issued with the wrong name, email play@gophishing.ca with the correct full name and session date. We reissue at no charge.

Common Questions

✱What is CAPG?

The Canada-Alberta Productivity Grant reimburses Alberta employers 50% of eligible GoPhish costs (up to $5,000/trainee/year), or 75% (up to $10,000) for a qualifying new hire — capped at $100,000 per employer per year. CAPG recommends applying 30+ days before your session as a buffer; the hard rule is training can't start before your application status shows "Application Received." Afterward, submit your Training Completion form within 30 days or risk losing the reimbursement — CAPG doesn't publish a fixed payout turnaround.

✱What happens during a GoPhish session?

A 75-minute facilitator-led run through 13 real attack scenarios, plus a warm-up trivia game and a debrief with action sheets.

What to Expect →
✱When do completion certificates arrive?

Within 3 business days of the session, emailed to each attendee.

Certificates →
✱What do I need to do before the session?

Book a date, start your CAPG application if filing, and submit your attendee list — that also triggers your CAPG filing package.

Before the Session →
✱Does GoPhish work virtually?

Yes — the same 13 scenarios and facilitator-led format, run over your existing video platform.

Virtual Logistics →
✱What do you bring for in-person sessions?

The opening trivia deck, a prop kit, and action sheets. You provide the room and the team.

In-Person Logistics →